Privacy Policy

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Privacy Policy for LiveWell Health

At LiveWell Health, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our business, whether through our website, mobile applications, services, or other channels. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect:

Personal Information: We may collect personal information such as your name, email address, phone number, postal address, date of birth, and payment information when you register for an account, make a booking, or interact with our services.

Usage Data: We automatically collect information about how you interact with our website or mobile applications, including your IP address, device information, browser type, pages visited, and actions taken.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyse trends, and personalise content. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information:

Provide Services: We use your information to deliver the services you request, such as processing bookings, managing accounts, and providing customer support.

Personalization: We may use your information to personalise your experience, tailor content and recommendations, and provide targeted marketing communications.

Analytics: We analyse usage data to improve our services, optimise website performance, and understand user preferences and behaviour.

Compliance: We may use your information to comply with legal obligations, enforce our terms and policies, and protect our rights and interests.

Clinical Notes: We may share your clinical notes and medical information with other members of our clinical team to maintain our high standards of care when providing you with services.

3. Information Sharing and Disclosure:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, hosting providers, and marketing platforms.

Legal Compliance: We may disclose your information when required by law, or government request, or to protect the rights, property, or safety of LiveWell Health, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction, subject to confidentiality obligations.

4. Data Retention:

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We retain your clinical notes and medical information for a minimum of 5 years as required by law.

5. Your Rights and Choices:

Access and Correction: You have the right to access and update your personal information at any time by logging into your account or contacting us directly.

Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or contacting us directly.

Cookies: You can manage your cookie preferences through your browser settings and opt out of certain tracking technologies.

6. Data Security:

We implement reasonable security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy:

Our services are sometimes used by children and if the child is under 18, we will require the permission of their guardian / parent to retain their personal and medical information for the purpose of providing them with our services.

8. International Data Transfers:

If you are accessing our services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK or other jurisdictions where our service providers operate. By using our services, you consent to the transfer of your information to these locations.

9. Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means.

10. Contact us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at or by using our contact form / page.

This Privacy Policy was last updated on 13/04/2024.

Need help? Get in touch with our team

Our mission is to provide you with the very best customer service we can. If you have any questions or would like to find out more information about our services then please contact a member of our team today by clicking on the link below.